Service & Repair / Our movements are the workhorses encased in metal and sapphire crystal to keep you running on time. Anything and everything that is mechanical in our world requires a little TLC from time to time and your wrist watch is no exception. Service and the fee’s for service apply to watches that are still in working order, and service denotes cleaning and general maintenance applied to the watch.
You can be rest assured that your HORAGE timepiece will be cared for, serviced and returned to you as it was intended to function when purchased. Please note that watches that you wish to have serviced should only be sent to us after 24 months of use if running correctly as watches are covered by our 2 year warranty from your date of purchase.
Over time due to regular wear and tear or an unplanned incident your watch may become damaged and could need repair. Damage that is not associated with being a manufacturer defect should be repaired. The process for preparing and sending your watch for repair is very similar to a service as the same processes apply with an additional assessment of repairs, related costs and the need for your confirmation prior to commencing repair work. After our final assessment of the repair work to be done we will notify you via email of costs related to the repair that are over an above our regular service fee. Once we receive confirmation and payment from you we will commence with the repair work.